Business Analyst Job at Insight Global, Irving, TX

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  • Insight Global
  • Irving, TX

Job Description

Salesforce CX Business Analyst

Direct message the job poster from Insight Global
*HAVE TO BE IN THE DFW AREA*

Pay Range

$50.00/hr - $60.00/hr

Duration

6 month contract to hire

Location

Irving, TX 75039 (1 day onsite a month)

Responsibilities


  • Collaborate with cross?functional teams to optimize the Salesforce platform and drive improvements across customer engagement channels.
  • Act as a key liaison between Product Owners, CxO business stakeholders, vendors, and strategic partners to ensure Salesforce capabilities align with contact center objectives.
  • Identify, design, and support Salesforce?driven solutions that enhance customer experience and operational efficiency.
  • Serve as a facilitator for documentation, communication, and backlog grooming using Agile, Jira, Confluence.


Qualifications
  • 4+ years of experience as a Business Analyst with Salesforce Service Cloud CRM in a customer service or contact center environment.
  • 4+ years in customer experience in a contact center environment.
  • Strong understanding of contact center processes, KPIs, and omnichannel tools.
  • Excellent communication, facilitation, and documentation skills.
  • Experience working in Agile, Jira, Confluence.


Seniority Level

Associate

Employment Type

Contract

Job Function

Analyst

Industries

Pharmaceutical Manufacturing

Referrals increase your chances of interviewing at Insight Global by 2x

Inferred Benefits
  • Medical insurance
  • Vision insurance
  • 401(k)
  • Paid maternity leave
  • Paid paternity leave
  • Disability insurance



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Job Tags

Contract work,

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