Job Description

Title : Scrum Master (Point-of-Sale)

Location : Grand Rapids, MI (3 days onsite / 2 days remote)

Duration : through all of 2026

Must Have:

· 3-5 years of experience as a Scrum Master

· Experience with Point-of-Sale (POS) systems and projects

· Experience working as a Scrum Master on large / complex projects

· Strong SAFe experience

Job Description:

The Scrum Master is a servant leader who coaches and mentors IT development teams to self-organize, self-manage, and deliver value via effective Lean-Agile practices in the Scaled Agile Framework. This role supports and enforces Scrum and quality processes, assists the team in coordinating with other teams on the Agile Release Train (ART), and effectively tracks and communicates status while influencing team progress.

Provide Scrum Master support to the Scrum Master organization while preparing to take on full Scrum Master duties for designated team(s).

Working with 2 to 4 agile teams with a team complexity up to high

Helps agile teams embrace SAFe Core Values, adopt and apply SAFe Principles, and

implement SAFe practices.

Coaches teams on agile methodologies and processes.

Leads standard SCRUM ceremonies (Team Sync, Retrospectives, Sprint Planning, Mid Sprint Planning, etc).

Addresses impediments to keep the team focused on achieving their objectives.

Assists the team in managing interpersonal and cross-team conflicts, adapting to changing circumstances, and identifying opportunities for growth.

Uses established team metrics, dashboards, and analytical reports to drive improvement and team behaviors.

Understands impacts that may adversely affect the successful delivery of the business objectives.

Facilitates preparation and readiness for ART events.

Obtains/maintains Scaled Agile certification and continually references the framework to

Define and adopt effective and appropriate processes.

Promotes and reinforces company’s implementation of SAFe

Collaborates with Team Members, Product Owners, Product Managers, and stakeholders across all levels of the organization.

Participates and contributes to Communities of Practice, SoS, and other enterprise initiatives that share and advance practical knowledge.

Coordinates with other teams and maintains open communication to and from the team.

Prepares and shares meaningful and appropriate information to outside groups, including senior management.

Proactively identifies and manages cross-team dependencies, risks, and impediments.

Effectively communicates with impacted parties and escalates immediately if objectives are not being met.

Protects the team and builds trust with stakeholders.

Minimum education, skills and experience required:

Experience in being a key driver and enforcer on high visibility initiatives and complex projects.

High level of ownership on team dependencies and feature delivery

Prior experience in a Scrum Master, RTE or Project Management Role in POS/Retail

Experience with large agile team at scale (10-20 people)

Strong skills in managing high profile projects with many complex/new integrations and many dependencies across trains

Operates well under tight deadlines and performs well with escalation when needed.

Experience with vendor dependencies

Coordinating and facilitation of many streams of work within a single team.

Strong organizational and time management skills, with the ability to handle multiple tasks and deadlines.

Detail-oriented mindset with excellent documentation and reporting abilities.

Proficiency in Microsoft Office Suite and Azure DevOps.

BS in a technical field or equivalent work experience.

3+ years’ experience in an Information Technology role.

3+ years’ experience on an Agile team, or in a project management or similar role within an agile organization.

Preferred education, skills, and experience:

Bachelor's degree in computer science, information technology, or a related field.

3-5 years of experience in technology project in POS Point of Sale Products.

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