Job Description

Service Writer

Location: Goodlettsville, TN, US, 37072 Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Performs all functions relating to the sale and/or handling of replacement parts and accessories. Assist customers with parts requirements. Processing order paperwork and shipment of parts to maintain company standard of customer satisfaction. Aid and work to implement strategic pricing strategies and pricing programs. Service Coordinator communicates with customers and the shop.

Prevost is looking for someone in the auto/truck repair industry that can efficiently schedule shop repairs and speak to customers about issues and costs. If you prioritize customer satisfaction, timeliness, and strong communication skills, you will be an ideal candidate.

Core Responsibilities

• Responds to customer inquiries about replacement parts, accessories or technical support.
• Answers phone calls and gather data needed to identify parts requirements.
• May package parts and accessories for shipment to the appropriate destination.
• May process special order requests when necessary.
• Assists parts sales specialists and warehouse specialists in the processing of orders
• Processes branch service department parts orders.
• Maintains up-to-date documentation relating to parts and accessories.
• Maintains work area and environment.
• Participate in job related training exercises when appropriate or necessary.
• Welcome customers or respond to customer phone requests
• Finalize work order processing and invoicing
• Distribute and keep technical information up to date
• Train co-workers on various aspects of their work responsibilities or expertise, as requested
• Handle a high volume of calls
• Process work orders
• Close repair orders
• Coordinate for repair estimates with Technicians and Managers

Required Competencies

• Safeguard organizational and personal information confidentiality
• Respect the policies, rules and values of the company
• Contribute to the attainment of company objectives through efficient use of resources
• Foster teamwork and improved communications between sectors
• Develop personal professional skills
• Act as a worthy representative of Prevost

Minimum Education Required

HS diploma or GED Preferred

One year vocational training or two years in the automotive/truck/bus industry Preferred

Good communication skills

Technical knowledge is a strong plus

Proficiency in MS Office applications

Working knowledge of SAP preferred

Minimum Years of Experience Required

3-5 years of customer service experience Preferred

Physical Requirements

Sitting

Bending

Standing

Walking

Lifting up to 20lbs

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company's growth. For this position, the base pay is set at $28.00 - $35.00/ hour, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

In addition to a solid package of compensation and benefits, you will enjoy:

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today's challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Prevost is one of North America's largest manufacturers of premium intercity touring coaches and the world leader in the production of premium motorhome and specialty conversion coaches. Prevost is fully committed to customer success through sound innovation, winning partnerships, and a passionate team. The Prevost tradition is the sum of values passed down from one generation to another since our first plant was built in Sainte-Claire, Quebec in 1924. Prevost is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Category: Sales & Services Organization: Prevost Travel Required: No

Requisition ID: 27271

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